Pretty Willow FAQ
Have a question? Browse our answers to all of your frequently asked questions…
How do I go about hiring from Pretty Willow?
After visiting the website, create your hire wishlist by completing the form found on the contact page. We can then check availability and get back to you with a quote. For any and all rentals, a non-refundable deposit of 25% of the total hire cost is required at the time of booking. Final payment is due 2 weeks prior to your rental date.
What are your minimum spends?
For DIY pick up and drop off, a minimum hire of $200 is required. If you require delivery and pickup, a minimum hire is $400 (delivery fees not included).
Do you deliver?
Pretty Willow offers a delivery and collection service if your hire list amounts to a minimum of $400. We currently offer this service to the Perth metro area, including the Swan Valley.
What are your delivery fees?
The delivery fee is determined by a number of factors (venue location, delivery hours, actual hire items and quantities, how long it takes to pack and unpack the van).
Can I collect/return myself?
Yes, of course. The warehouse is located in Malaga, see our contact page for more information.
Can I personally view items?
Absolutely! The warehouse is open by appointment only Monday to Friday 10am to 2pm. Keep in mind that it is not a showroom, but a very busy warehouse with items coming and going each week.
What if I break something, or an item goes missing from my event?
It happens, we understand. Firstly we will try to fix it ourselves. If the items is beyond repair or lost, we do charge a replacement fee at 3 times the rental rate. You will be invoiced following inspection of the broken/missing item
What if I have to cancel?
If you wish to cancel your entire order, please advise us as soon as possible. The customer will lose their 25% hire charge deposit. The booking deposit is non-refundable because these items have been held for you.